Safe, Timely SHIPPING From Our Nest to Yours AND
a No-Ruffled-Feathers
RETURNS Policy.

SHIPPING

CANARY Provides secure transport though our secure shipping partnerships with CANADA POST, FEDEX, and UPS depending on your location.

From time of purchase to delivery is usually between 3 - 5 business days for Canada and the continental US. You will be provided with a tracking number once your order has shipped.

SHIPPING COSTS

  • For orders under $1000 shipping is $20 CAD
  • For orders over $1000 shipping is FREE
RETURNS

If you're not satisfied with your purchase, and your purchase is eligible for return*, please follow the instructions below:

Fill Out the Return Form:

Within 72 hours of receiving your purchased item, complete and send the Return Authorization (RA) Form below. CANARY will respond within 24 hours.

Ship Your Item Back to CANARY:

  • Ship to: #8, 3048 – 9th Street SE, Calgary, AB, T2G 3B9
  • Product must be unaltered and in original condition and packaging
  • Shipping must include tracking number and note that it must be signed for upon receipt
  • Customer is responsible for return shipping fees; to be refunded if product was not delivered in described condition
  • Once shipped, send an email to return@canaryjewelryaccessories.com to provide us with the tracking number

Receive a Refund:

Upon receipt of the item(s), and as long as they are returned in the same condition as when shipped, you will receive a full refund to the original payment method used during the purchase upon processing. Your refund will be processed within 14 days upon receipt of your return item.

*The following items are not eligible for return unless flawed, and are considered a final sale. These items may be eligible for our Consignment program.

• All custom orders: pieces customized prior to purchase (e.g. size, metal, or gemstone chosen by buyer)
• Products purchased through our Virtual Concierge service
• All Private Event, Flash Sale and Pop-Up Purchases