FAQs

SELLING WITH CANARY


What consigned items will CANARY accept?

CANARY considers all pre-loved jewelry that has a resale value of $500 and above.

Due to the administrative cost and time needed for the intake process and preparing items for sale on the CANARY site, only consignment items with a resale value of over $500 will be added to the website. Items with a resale value of less than $500 can be offered for sale at CANARY pop-up shops, events and private parties.

CANARY Consignment only accepts jewelry, such as:

  • bracelets
  • chains
  • earrings
  • necklaces
  • pendants
  • rings
  • watches
  • brooches

Jewelry needs to meet the following conditions in order for CANARY to represent it:

  • Be in saleable condition (In very good - exquisite condition, cleaned/polished and in working order.
  • How much of the listed price will I get for my consignment item?

    You receive 75% of the net selling price (excluding taxes, packaging and shipping).

    How do I submit an item to CANARY?

    Create an Account with CANARY and then submit a Jewelry Registration Form.

    What happens after I’ve submitted an item through CANARY’s page?

    CANARY will review your submission information and get in touch quickly to provide further details. 

    We will also request photos and/or appraisals of your treasure(s) at this time.  All accepted items will be subject to further evaluation and authentication to determine fair listing prices once they are received.  

    Any jewelry items that are determined to be non-acceptable once evaluated will be returned to the Consignor at the Consignor’s expense, or donated to a local charity or disposed of accordingly. 

    For additional information please visit:

    How It Works

    Consignment Terms Policy

    How is the starting sales price determined?

    The starting price of an item will be determined using, among other considerations, the appraised value, the condition of the item, and its resale potential. The starting price is established by CANARY and may be reduced if an item is part of a promotion.

    My item is very valuable and special. How can I send it so that it stays safe in transit?

    CANARY works with FedEx, Canada Post and UPS to transport items. 

    While CANARY takes every care to make sure items get to us safely, the risk of shipping stays with you under all circumstances until it arrives at our location.

    We ask that you always add insurance and tracking to all of your jewelry shipments.

    How will I know if my item has been sold?

    If you no longer see your piece of jewelry for sale on our site, or simply wish to inquire about the status of your piece, please send an email to info@canaryjewelryaccessories.com.

    Consignor payments will be available, upon request, in the first week of the month following the sale. Therefore, if you sell a piece of jewelry in the month of April you will be eligible for payment in the first week of May. Payment will be made by EFT.

    What happens if my item doesn’t sell?

    If your treasure has not found a new home following a year on the Canary website, you have two options:

    We can return the item(s) to you: You will be responsible for return shipping set at a flat rate of $20.00. Or, we can donate the product as part of our Do Good Program to the Gems for Gems Charity.

    BUYING FROM CANARY


    How can I be assured of the quality of jewelry I purchase from CANARY?

    Each item of jewelry posted on our site goes through at least two or more review processes.  The first review happens before accepting product to ensure gemstones are intact, products are in working order (watches), and wear of pre-loved items are no less than a 3 Feather Rating.  (See Feather Rating on FAQ’s for additional information).

    We have a partnership with International GemologicalLaboratories to review, validate and appraise jewelry before weprovide Final Acceptance to Consignors to accept and sell their jewelry. Therefore, we retain the right to return jewelry to our consignors when jewelry does not meet our standards.

    In addition to these reviews, all items purchased for $5,000 andover will come with a third party appraisal.

    What is the Feather Rating System?

    This is an important part of how we set prices on jewelry and convey the condition of the item to buyers.

    5 Feathers: Exquisite

    As-new And/Or unique and rarely available.

    4 Feathers: Excellent 

    Slight wear, E.g. small scratches that even an eagle eye would find hard to detect.

    3 Feather Rating: Very Good

    Visibly pre-loved, but still plenty of shine left to be brilliant.

    How does the Make An Offer option work?

    Items with the Make An Offer option are almost always pre-loved/consignment pieces. The seller determines the parameters. We recommend making an offer of no more than 5% - 10% below the asking price. The seller determines this margin, so it may be worth making a different offer if you are prepared to negotiate. Serious offers only please.

    What happens if I change my mind after purchasing jewelry from CANARY?

    Please see our “we don't want to ruffle your feathers” Return Policy.

    How is my purchase sent to me?

    We ship with Canada Post, FedEx or UPS depending on your location. A tracking number will be provided so that you can anticipate the arrival of your shipment.

    OTHER QUESTIONS YOU MAY HAVE


    What is the difference between appraised value and consignment sale value (I.e.: our starting sale price)?

    Appraised value is not the same as resale or retail value. It is simply the amount you can expect to pay to replace your piece of jewelry in case of loss or theft – taking into account criteria such as designer name, gemstones, metals used and quality of craftsmanship.

    In a pre-loved market, buyers are always going to expect a price that is much lower than the replacement value. We endeavor to price jewelry where these two values meet.