Shipping & Returns

Safe, Timely SHIPPING From Our Nest to Yours AND a No-Ruffled-Feathers RETURN Policy.
Shipping: CANARY ships throughout Canada and the US via secure shipping partnerships with CANADA POST, FEDEX and UPS depending on your location. From time of purchase to delivery is typically between 3-5 business days to Canada and 4-6 business days to the continental US. You will be provided with a tracking number once your order has shipped.
• For orders over $250 shipping is FREE
• For orders under $250 shipping is $9.99 to Canada and $19.99 to the US 
Returns: We Stand Behind Our Products!
If for any reason you are not thrilled with your purchase(s), and it/they are eligible* for return, please click on the “return form” link below.
  • All eligible items returned within 3 days of your receipt - will be fully reimbursed to their original form of payment within 14 days of receipt by CANARY of the returned item(s).
  • All eligible items returned within 4 – 10 days of your receipt - will be eligible for a full in-store credit.  Please note the credit expires within one year of its issue date.

How it Works;
Fill out and submit the Return Authorization (RA) Form.

  1. If the item(s) is/are eligible* for return, you will receive a confirmation email along with shipping instructions within 48 hours.
Ship your item(s) back to CANARY:
    • Customers are responsible for return shipping fees.
    • Product(s) must be returned unaltered and in original condition and packaging.
    • Shipping method must include a tracking number (please send to and require a signature upon delivery.
    1. A refund will be issued to the original payment method within 14-days of receipt of the returned item(s).
    *The following items are not eligible for return as they are considered a final sale: 
    • All custom orders, e.g., items customized by the buyer prior to purchase (size, metal, gemstone)
    • Any products purchased on the customers behalf/approval through CANARY’s Virtual Concierge Service
    • All Private Event, Flash Sale and Pop-Up Purchases