If you're not satisfied with your purchase, and your purchase is eligible for return*, please follow the instructions below:

Fill Out the Return Form:

Within 72 hours of receiving your purchased item, complete and send the Return Authorization (RA) Form below. CANARY will respond within 24 hours.

Ship Your Item Back to CANARY:

• Ship to: #8, 3048 – 9th Street SE, Calgary, AB, T2G 3B9
• Product must be unaltered and in original condition and packaging
• Shipping must include tracking number and note that it must be signed for upon receipt
• Customer is responsible for return shipping fees; to be refunded if product was not delivered in described condition
• Once shipped, send an email to return@canaryjewelryaccessories.com to provide us with the tracking number

Receive a Refund:

Upon receipt of the item(s), and as long as they are returned in the same condition as when shipped, you will receive a full refund to the original payment method used during the purchase upon processing. Your refund will be processed within 14 days upon receipt of your return item.