From time of purchase to delivery is usually between 3 - 5 business days for Canada and the continental US. You will be provided with a tracking number once your order has shipped.
If you're not satisfied with your purchase, if your purchase is eligible for return*, please follow the instructions below:
A Return Authorization (RA) Form must be completed and sent within 72 hours of receiving your item(s).
Upon receipt of the item(s), and as long as they are returned in the same condition as when shipped, and eligible* for a refund, you will receive a full refund to the original payment method used during the purchase upon processing. Your refund will be processed within 14-days upon receipt of your return item.
*The following items are not eligible for return unless flawed, and are considered a final sale. These items may be eligible for our Consignment program.
• All custom orders: pieces customized prior to purchase (e.g. size, metal, or gemstone chosen by buyer)
• Products purchased through our Virtual Concierge service
• All Private Event, Flash Sale and Pop-Up Purchases