Shipping & Returns

Safe, Timely SHIPPING From Our Nest to Yours AND a No-Ruffled-Feathers RETURN Policy.
Shipping: CANARY ships throughout Canada and the US via secure shipping partnerships with CANADA POST, FEDEX and UPS depending on your location. From time of purchase to delivery is typically between 3-5 business days to Canada and 4-6 business days to the continental US. You will be provided with a tracking number once your order has shipped.
SHIPPING COSTS
• For orders over $250 shipping is FREE
• For orders under $250 shipping is $9.99 to Canada and $19.99 to the US 
Returns: We Stand Behind Our Products!
RETURN & REFUND POLICY:
If you are not satisfied with your purchase, and it is eligible* for return, please follow the directions in the next section to request your refund:• Pre-Loved (consigned) Products:
For pre-loved purchases that are eligible* for return, CANARY accepts return requests up to 3-days from receipt of shipment. New Products: For new purchases that are eligible* for return, CANARY accepts return requests up to 7-days from receipt of shipment. How it Works:
  1. Fill out and submit the Return Authorization (RA) Form within 3 or 7-days of receiving your item(s) depending on if your item is pre-loved or new (see section above for details).
o If the product(s) is eligible* for return, you will receive a confirmation and shipping instructions within 48-hrs.
  1. Ship your item(s) back to CANARY:
o Customers are responsible for return shipping fees.
o Product(s) must be returned unaltered and in original condition and packaging.
o Shipping method must include a tracking number (forwarded to  upon shipping) and require a signature upon delivery.
  1. A refund will be issued to the original payment method within 14-days of receipt of the returned item(s).
*The following items are not eligible for return as they are considered a final sale: 
• All custom orders, e.g., items customized by the buyer prior to purchase (size, metal, gemstone)
• Any products purchased on the customers behalf/approval through CANARY’s Virtual Concierge Service
• All Private Event, Flash Sale and Pop-Up Purchases